We are a community of citizens, for citizens, and by citizens that exists to re-align organizations – public sector, private sector, and civil society – around the needs of citizens.
Our mission to accelerate the transformation of The City and the organizations within it to align with citizen needs by empowering citizens and organizations with the solutions they need to operate.
Citizen-Centric
We are human-centric in our purpose and design. At our core, we are not Users. We are humans and we are Citizens. Citizens with needs that exist beyond the scope of our roles as a Customer or Employee, and those needs must be understood to properly align organizations operating in our community so that the future state outcome is a community we can all live and thrive in.
Product-Led
We rely on our product as the main vehicle to engage and empower citizens, while delivering a world-class citizen experience that start online and expands into the physical community.
Outcome-Driven
We are focused on delivering outcomes and consistently learning to make adjustments to increase the likelihood that the desired outcome is achieved.
Locally-Focused
We are focused on enabling organizations to address unmet needs in the local communities where they operate, while leveraging local resources.
Solution-Oriented
We seek to solve problems holistically, which means managing and implementing changes that are inclusive of Product, Policy, Process, and People.
Non-Partisan
We operate as a united citizen, which means we are a non-partisan organization. Our focus is on solving problems by addressing unmet needs in alignment with our values and principles.
Cross-Functional
We are cross-functional in our approach. Our solutions cut across organizations to unite functions, facilitating change and enabling those functions to co-create value in alignment with the needs of citizens.
Hands-On
We take a hands-on approach to management/governance, while working closely with organizations and their people to operate effectively and ensure success.